Refund Policy

Is it Possible to Return My Order?

Yes, this is possible. If you are not satisfied with the items you have ordered, you have the option to return them within 14 days of receipt.

To be eligible for a return, the order must meet the following conditions:

  1. The order still contains all the appropriate parts and components, and the packaging has arrived in the same condition as the product.
  2. The product shows evidence of normal handling; breakage due to careless handling is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
  4. The product was found to be defective immediately upon receipt.
  5. We are entitled to charge the customer for shipping costs.
  6. A return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect that they have been used or damaged through no fault of our own.

How Can I Return My Order?

If your order meets the above conditions, follow these steps to initiate the returns process:

  1. Send an email to: support@JasmiFash.com
  2. Ensure the email contains the following:
    • Order number
    • Reason for the return request
    • Photo of the product in case of breakage
    • First name + last name of the customer
    • Address of the customer

We will then provide you with the return address. Please note: Do not send the return to the sender address. We will provide the correct address after you contact us. The customer is responsible for the shipping costs of returning the product.

Cancellation Policy

STORNOBAU

As a consumer, you have a right of withdrawal under the following provisions if you are a natural person entering into a legal transaction for purposes that are not predominantly related to your commercial or professional activity:

A. Cancellation Conditions

Right of Cancellation:

The cancellation period is 14 days from the day you or a third party named by you (who is not the carrier) received or accepted the last goods.

As we operate with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process once it begins, and a refund is not possible until the goods have been received.

To exercise your right of withdrawal, you must inform us (JasmiFash) by a clear declaration (e.g., by e-mail) of your decision to withdraw from this contract. The revocation is completed once we have received the goods. The cost of returning the goods shall be borne by the buyer.

Shipments in Transit:

As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. You may inform us in advance about your cancellation to expedite the process.

To ensure the fastest possible return, please send us a shipping confirmation.

Consequences of Withdrawal:

If you withdraw from this contract, we will refund all payments received from you, excluding delivery costs (except for additional costs if you chose a delivery method other than the cheapest standard delivery offered by us). The refund will be made without delay and at the latest within fourteen days of the day we receive notification of your withdrawal and the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged for this repayment.

Please Note: All returns must be sent to our central warehouse in Asia at the customer's expense.